Frequently Asked Questions
Everything you need to know about acquiring your next heirloom timepiece.
Are all your watches authentic?
Yes, every timepiece at Timeless Luxury Watches undergoes a rigorous multi-point inspection by our certified horologists to guarantee 100% authenticity before being listed.
What kind of warranty do you provide?
We provide a comprehensive 24-month mechanical warranty on all pre-owned watches, covering any internal movement defects not caused by wear and tear or water damage.
Do you offer international shipping?
We offer fully insured, express international shipping via FedEx or DHL to over 50 countries. All shipments require an adult signature upon delivery for security purposes.
What is your return policy?
We offer a 7-day 'no questions asked' return period for online purchases, provided the watch is returned in the exact same condition it was received with all security tags intact.
Can I trade in my current watch toward a new purchase?
Absolutely. We offer a competitive trade-in program. Simply submit your watch details through our 'Sell/Trade' portal to receive a preliminary valuation within 24 hours.
How should I care for my luxury timepiece?
To maintain your watch, we recommend cleaning it with a soft microfiber cloth, ensuring the crown is screwed down before any water exposure, and servicing the movement every 3 to 5 years.